Customer notifications
Service windows, order updates or account actions they already expect.
AI Outbound Calling Agents
Reminders, updates and follow-ups people expect — with a reason to call and a way to stop.
The outbound job
You place the call. Design the reason and the exit.
Need a lawful reason, a time window, opt-out, voicemail rules, and a person if they ask.
- Approved listNumbers you are allowed to call
- DialTime window and retry rules
- IdentifyWho you are and why you called
- Message or questionsScripted purpose, not a pitch dump
- ResponseConfirm, reschedule, decline, transfer
- RecordWrite the outcome to CRM or tickets
Legitimate uses
Business conversations people have a reason to receive
Appointment reminders
Confirm a booked slot. Capture cancel or reschedule before the diary fills.
Follow-ups
Continue a conversation that started inbound, on a form, or with staff.
Lead qualification
Ask agreed questions, then hand structured notes to a person.
Service notifications
Delays or completed work — scripted, retry-limited, with a way to stop.
What we will not design
- Unsolicited spam or purchased-list blasting.
- Programmes whose purpose is to evade consent, identification or opt-out rules.
- Fake live-operator pretence. The caller should know they are speaking with an automated agent.
Controls we expect to discuss
Discovery for outbound work usually includes suppression lists, calling hours, retry limits, voicemail behaviour, recording notices, opt-out handling and where outcomes are stored. None of those controls replace your own legal review.
Review an outbound design before you dial
Bring the list source, the reason for the call, the script, and the legal advice you already have — or the questions you still need answered.
FAQ
Common questions
What outbound uses are appropriate?
Typical examples include appointment reminders, service notifications, follow-up calls the customer expects, and lead qualification where you have a lawful basis to call.
Does ADGLOB run marketing spam campaigns?
No. We do not design outbound programmes for unlawful automated marketing or unsolicited spam. Customers are responsible for lawful use of telephony.
Are there UK rules we should know about?
Automated marketing calls can be subject to PECR requirements in the UK. This website does not provide legal advice. Obtain advice for your use case before launching outbound campaigns.